Malouf Auto Group has been family-owned and operated for over 50 years in central New Jersey and is known for being a pioneer and innovator in the Automotive Industry. Malouf is home to 6 quality domestic brands, including Ford, Lincoln, Chevrolet, Cadillac, Buick and GMC. Malouf is a fast-paced organization that centers on integrity, continuous improvement, family values, teamwork and, most importantly, Customer Service. We are experiencing continued growth and are looking for motivated, creative and enthusiastic individuals who share our core values to join our team.
We are currently looking to fill the following positions:
Service Technicians
Salespeople
Sales Managers
Service Advisors
Internet/BDC Reps
Service Technicians:
Experienced
Technicians wanted for incredibly busy multi brand dealer, prior Ford, Lincoln,
Chevrolet, Cadillac, Buick and GMC experience a plus but not required for
candidates with previous automotive skills, knowledge and experience.
We offer excellent in-house as well as factory training and top pay for
experienced technicians.
Salespeople:
Are you excited to be in a retail environment, but haven't made the money you
think you should? We're looking for exciting people to join our team who are
(above all): honest, hardworking, positive, and fun to be around. If this
sounds like you, keep reading! While prior retail and customer service
experience is a plus, we're really looking for people who want to learn and
commit to a long-term career.
Presenting new and used vehicles to prospective customers in a friendly and
professional manner by explaining characteristics, capabilities, and features.
Performing vehicle walk arounds and demonstration test drives with prospective
customers while comparing competitive models and explaining warranties and
services.
Prospecting for new customers and customer referrals and maintain consistent
rapport with previously sold customers. Handling customer email, phone and
internet leads - especially following through on commitments made to customers.
Working with Sales Managers to present purchase or lease options to prospective
customers. Learning to overcome objections, asking for the sale, negotiating
price, completing sales or purchase agreements and accurately explaining and
offering warranties, services, and financing options.
Maintaining manufacturer customer satisfaction and training requirements.
Continually learn about product updates, features, accessories, inventory and
their benefits to the customer.
Establishing personal goals that are consistent with dealership standards of
productivity and devising a strategy to meet those goals.
Attending sales meetings and training sessions as required. Coordinating work
with team members and management.
Making sure new and used vehicle display area is neat, clean and orderly.
Following all company policies and procedures. Demonstrating behaviors
consistent with Malouf Auto Group values in all interactions with customers,
employees and vendors.
Sales Managers:
Employee development and management of direct report's: provides development,
training, coaching and direction to ensure employees are meeting requirements
of position, as well as ensuring development for future opportunities.
Develop the business strategies, which includes
sales forecasting, incentive budget planning, dealer development and retail
process improvement.
Development of strategy and initiatives to
create and support improvements in customer sales satisfaction.
Oversee the design, development and
implementation of innovative initiatives to create the sales process in our dealerships
(product and process focus).
Develop, coordinate and oversee official OEM
sales tracking protocol. Includes dealer and region communication of all
issues, updates, reporting and programs to ensure clear understanding of
objectives, timeline and expectations.
Lead the development of run downs, production
orders, car-flow strategies and the official forecasting of wholesale and
retail performance to objectives.
Oversee creation and standardize analysis of
monthly sales results, including market share and segment performance relative
to the competitive set and the overall industry.
Lead development of new approaches for analyzing
sales results by Area, by Market, by retailer, and by model, including
post-program analysis of all incentive and sales support programs. (special
incentives, co-op, MSP, etc.).
Responsible to direct monthly sales analysis, by
carline, to ensure optimal ordering mix.
Oversee the creation and analysis of National
and Regional sales programs and review sales performance at the National,
Regional, District, and Dealer levels.
Develop and curate retailer and retailer
employee incentive programs
Prepare report and present last month's sales
performance review as well as next month's plan to ensure achievement of
objectives.
Service Advisors:
Take ownership of the customer's experience by carrying out those additional
assignments that allow the dealership to leave a positive impression with the
customer.
Provide concierge support for all owner inquiries, whether phone or in person,
to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service
customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and
repairs.
Maintain Customer Satisfaction scores at or above company standards.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee
relations
Internet/BDC Reps:
Our growing Business Development Center is looking for ambitious, goal-oriented
individuals to join our team as an appointment coordinator for our sales
department. Responsibilities
Responsible for making outbound sold and unsold follow-up calls
Generate appointments and quotes by means of proactive outbound prospecting and
lead activity management in an effort to qualify and market to potential
customers
Handle all incoming internet email leads and internet phone leads
Be available to respond to email inquiries in a professional, well-spoken
manner
Assist customers in appropriate vehicle selection
Conceptualize and understand the psychology of internet customers and work with
them accordingly to set an appointment for a proper vehicle demonstration
Direct customers to product information resources, including those available on
the internet
Check email frequently and respond to inquiries immediately
Deliver inquiries/messages intended for other sales personnel and departments
promptly.
Job Benefits
Growth
opportunities
Medical & dental insurance
Life Insurance
Aflac
Paid time off
401(k)
Vehicle purchase plans
Equal Opportunity Employer
Job Stability